We process all orders within 1–2 business days, depending on the shipping option you select at checkout. Orders placed before midday may be processed the same day, but this cannot be guaranteed.

We primarily use Royal Mail for deliveries. However, we may switch to an alternative courier if necessary to ensure safe and timely delivery.

As of 19/05/2025, we offer the following options:

• Standard (2–3 business days)
• Standard Tracked (2–3 business days)
• (Standard Tracked with Signature (2–3 business days)
• Express Tracked (1–2 business days)
• Free Shipping on orders over £35

Shipping costs are based on the total weight and quantity of the products in your order. Final shipping charges will be calculated at checkout.

Yes! Orders over £35 qualify for free standard shipping within the UK.

No — at this time, we only ship within the United Kingdom.

We do our best to ensure prompt delivery, but please note that delays may occur due to:

• Public holidays
• Sales events or promotions
• Courier issues beyond our control

If your order is significantly delayed, please contact us, and we will look into it promptly.

Minor cosmetic damage to packaging does not qualify for a return unless the product inside has been clearly mishandled by the courier. If in doubt, please get in touch before opening the product.

Yes — during peak times like Christmas, bank holidays, or major sales, shipping timelines may be extended. We recommend placing orders early during these periods to avoid disappointment.

Yes — all of our packaging is fully recyclable, and we encourage our customers to recycle wherever possible.

Yes. Our shipping policy is fully compliant with UK consumer rights laws, including the Consumer Contracts Regulations.