Privacy policy

SOUVANT – PRIVACY POLICY

Last updated: 20/11/2025

Introduction

Welcome to Souvant. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us — whether browsing our website (www.souvant.com) or purchasing our products.
We are committed to safeguarding your personal data and complying with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or purchasing from us, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

Who We Are

Business Name: Souvant
Website: www.souvant.com
Email: souvantco@gmail.com
Data Controller: Souvant
(Responsible for determining how your personal data is used.)

What Data We Collect

We collect different types of personal data depending on how you interact with us:

1. When you place an order

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (optional)

  • Payment details (processed securely by third-party payment providers; we do not store payment card information)

2. When you contact us

  • Name

  • Email address

  • Any information you voluntarily provide when submitting a query

3. When you browse our website

  • IP address

  • Browser type and version

  • Device details

  • Cookies and usage data (see Cookies section)

4. For marketing (only if you opt-in)

  • Name

  • Email address

We only collect information that is necessary to fulfil your order, comply with the law, or improve your shopping experience.

How We Use Your Data

We use your data for the following purposes:

  • To process and fulfil your orders (contractual necessity)

  • To manage customer service enquiries

  • To improve and personalise your shopping experience

  • To send marketing communications (only with your explicit consent)

  • To comply with legal and regulatory requirements, including fraud prevention and tax obligations

We never sell your personal data.

Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual Necessity – to process and deliver your order

  • Legitimate Interests – to improve our website, services, and respond to enquiries

  • Consent – for marketing emails and newsletters

  • Legal Obligation – retaining records for tax, fraud prevention, and regulatory compliance

How We Share Your Data

We do not sell, trade, or rent your personal data.
However, we may share your data with trusted third parties to provide our services:

Third parties may include:

  • Payment processors (e.g., PayPal, Stripe, Klarna, Shopify Payments)

  • Delivery partners (e.g., Royal Mail)

  • Website and analytics services (e.g., Google Analytics)

  • Shopify, which powers our online store

Each third party is contractually required to:

  • Protect your data

  • Use it only for the specific purpose we have instructed

  • Adhere to UK data protection laws

We never allow third parties to use your data for their own marketing.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

  • Order & transaction data: up to 6 years, as required by UK tax law

  • Customer service correspondence: up to 2 years

  • Marketing data: until you unsubscribe

  • Cookies & analytics data: in line with our Cookie Policy

When data is no longer needed, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

  • Access your data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (where legally permitted)

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interests

  • Request data portability to another service provider

  • Withdraw consent at any time (for marketing emails)

To exercise your rights, contact us at: souvantco@gmail.com
We aim to respond within one month.

How We Protect Your Data

We use robust security measures to protect your data, including:

  • Encrypted data transmission (SSL/HTTPS)

  • Secure servers and firewalls

  • Limited access controls

  • Regular security updates

  • Shopify’s built-in industry-grade security protections

However, no online transmission is 100% secure. We do our best to protect your data but cannot guarantee absolute security.

Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Analyse website performance

  • Remember preferences

  • Provide personalised content

You may disable cookies through your browser settings, although some features may not function correctly.

For full details, please refer to our Cookie Policy.

Children’s Privacy

Our services are not intended for individuals under 16 years old.
We do not knowingly collect data from children.

If you believe we have collected data from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or security.
Accessing third-party sites is at your own discretion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal updates or changes in our business practices.
New versions will be posted on this page with the updated date.

Please review periodically to stay informed.

Contact Us

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us:

Email: souvantco@gmail.com
Website: www.souvant.com